Term of Service
e-Tech Mandiri (e-Tech) provides services to clients all around the
world. e-Tech has the responsibility to protect each client and provide
them with the best services available. The following guidelines were
designed to insure these services. The terms of service are applicable
to all e-Tech clients.
Content:
All services provided by e-Tech Mandiri may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data
or material in violation of any Federal, State, City or local law
is prohibited. This includes, but is not limited to: copyrighted material,
material we judge to be threatening or obscene, unlicensed software
or files, or material protected by trade secret and other statue.
The subscriber agrees to indemnify and hold harmless e-Tech from any
claims resulting from the use of the service which damages the subscriber
or any other party. Regardless of the place of signing this agreement,
the client agrees that for purposes of venue this contract was entered
into in Bantul, Yogyakarta, Indonesia, and any dispute will be litigated
or arbitrated in Bantul, Yogyakarta, Indonesia.
Examples of non-acceptable content or links
- Pirated software
- "Illegal MP3's"
- Hackers programs or archives
- Warez Sites
- Child Pornography
- Adult Content
e-Tech will be the sole arbiter as to what constitutes a violation
of this provision.
Acceptable Usage Policy:
e-Tech Acceptable Usage Policy can be read here.
Unlimited Traffic/Hits & Server Resource Usage:
e-Tech is pleased to offer our clients unlimited traffic/hits, and
server usage. Unlimited Traffic/Hits refers to the number of visitors
to your website, NOT the amount of bandwidth/data
transfer. Your account is still limited to the alotted bandwidth/data
transfer included with your selected package. To maintain the integrity
of our service the following traffic/usage limitations apply.
- Sites with banners, graphics or cgi's running from their domain
being used on other domains.
- Sites with immense graphic archives or galleries.
- Sites offering immense download archives, such as .zip, .tar,
.rar and .GZ.
- Sites running large chat room gatherings.
- Sites using more than 20% of system resources
If you do not qualify for unlimited traffic/hits, your account may
be required to be upgraded, or, e-Tech may move your site to a different
server, to reduce the load on the server you are currently residing...
e-Tech will be the sole arbiter as to what constitutes a violation
of usage limitations. Bandwidth/data transfer will go unmonitored
until you reach your account limit, then normal over-usage data transfer
costs will apply. At any time e-Tech may move your site to a different
server, to reduce the load on the server you are currently residing...
Chat Rooms:
e-Tech does allow clients to install their own chat rooms. However,
these tend to be large system hogs and may fall into the usage limitations
clause. We do provide a html based cgi chatroom that runs without
hindering the performance of the machine for others. You are free
to run your own chat script, as long as it does not hinder server
performance.
Background Processes/Programs
e-Tech may allow programs to run continually in the background, these
are considered on a one to one basis and a extra charge may be incured
based on system resources used and operational maintenance needed.
IRC:
e-Tech currently does not allow IRC or IRC bots to be operated on
our servers.
Multiple Connections:
Multiple telnet and ftp sessions are allowed, on a single hosting
account.
Idle Timeouts:
e-Tech may disconnect any idle connection to the network.
Average timeouts are:
FTP - 300 seconds
Telnet - 2 hours
Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a e-Tech server
or using an email address that is maintained on a e-Tech machine is
STRICTLY prohibited. For general reference, we consider spam any email
that is sent to more than 10 people at a time that did not ask for
it to be sent to them.
e-Tech will be the sole arbiter as to what constitutes a violation
of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal
request are fully honored. Please make an effort to limit outgoing
mail on your account to no more than 1000 pieces per hour. Large mailings
are preferred to be sent from the hours of 12AM - 8AM GMT
Server Abuse:
Any attempts to undermine or cause harm to an e-Tech server or customer
of e-Tech is strictly prohibited. e-Tech will pursue legal action
to the fullest extent for all abuse of the e-Tech Network.
Suspension/De-Activation:
If any terms or conditions are failed to be followed it will result
in grounds for account suspension or de-activation. e-Tech reserves
the right to remove any account without prior notice. If e-Tech deactivates
your account(s) for violating policy, you will forfeit your rights
to a refund...and none will be given. No refunds for advance payments,
on de-activated accounts. Normal policy is a warning first, and account
de-activation the second offense. Serious offenses may cause immediate
de-activation.
Payment Due Date Policy:
A billing notice is sent to you 5 days prior to your payment due date.
Please settle your account/s on or before your due date. There is
a 24 hour grace period after payment due date for you to settle your
account/s. After the 24 hour grace period has elapsed and no payment
has been received, your account will be suspended. A $3 reactivation
fees will be charged for suspended account due to late payment.
Cancellation Policy:
For Shared and Reseller Hosting, no refund will be given to the Client
should the Client decide to terminate the service five (5) days after
payment. Also, there is no refund for domain name registration after
payment has been made. We also require one week advance notice for
account cancellations. For any cancellation notice we received less
than one week prior to your payment due date, we will still charge
your credit card. For Dedicated Servers, no refund will be given once
payment has been made.
Privacy Policy:
e-Tech Mandiri respects the privacy of every individual who visits
our Web sites, responds to our interactive advertisements or sends
us e-mail. This Privacy Statement outlines the information e-Tech
will collect and how we will use that information. This Statement
will also instruct you on what to do if you do not want your personal
information collected or shared when you visit e-Tech Web sites, respond
to our Web-based advertisements or send us email.
If you do not want your personally-identifiable information collected,
please do not submit it to us. If you have already submitted this
information and would like for us to remove it from our records, please
contact us. We will use reasonable efforts to delete your information
from our existing files.
When you do provide us with personally-identifiable information, we
may use that information in the following ways, unless stated otherwise:
- we may store and process that information to better understand
all customer needs and how we can improve our products and services
for all customers
- we may use that information to contact you with new promotions
and announcements if you have previously provided your permission
and if the promotions and announcements are in your interest
- we may contact you if we have questions about your account
e-Tech will not sell personally-identifiable information to third
parties, unless stated at the time of collection. We may share information
with business partners. We are committed to giving you the choice
whether or not we use your information for marketing purposes or share
information with business partners.
Support Restrictions:
e-Tech does not provide support for 3rd party scripts including but
not limited to all scripts listed in Fantastico, RVSiteBuilder, ClientExec
and any other script unless explicitly stated. If you open a ticket
requesting support for a 3rd party script, your ticket will be reprioritized
as low priority and may be closed without an answer. It is your responsibility
to ensure your scripts are compatible with our server environment.
The offer of any particular service does not constitute an obligation
on e-Tech part to tutor the necessary skills to utilize that service,
only to provide system-specific information.
Indemnification
CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND
HOLD e-Tech Mandiri HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES,
LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED
AGAINST e-Tech Mandiri, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES,
THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR
AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS,
EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD
HARMLESS e-Tech Mandiri AGAINST LIABILITIES ARISING OUT OF; (1) ANY
INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE
DISTRIBUTED IN CONNECTION WITH e-Tech Mandiri's SERVER; (2) ANY MATERIAL
SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY
RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE
PRODUCTS SOLD TO CUSTOMER FROM e-Tech Mandiri SERVER.
Disclaimer:
e-Tech Mandiri WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS
MAY SUFFER. e-Tech Mandiri MAKES NO WARRANTIES OF ANY KIND, EXPRESSED
OR IMPLIED FOR SERVICES WE PROVIDE. e-Tech Mandiri DISCLAIMS ANY WARRANTY
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES
LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY,
AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY e-Tech Mandiri AND
ITS EMPLOYEES. e-Tech Mandiri RESERVES THE RIGHT TO REVISE ITS POLICIES
AT ANY TIME.
e-Tech Mandiri RESERVES THE RIGHT TO CANCEL/SUSPEND/TERMINATE YOUR
ACCOUNT AT ITS OWN DISCRETION WITH OR WITHOUT REASON IF IT FEELS THE
ACCOUNT WILL CAUSE DAMAGE TO THE ORGANISATION OR ANY OTHER REASON.
e-Tech Mandiri RESERVES THE RIGHT TO ALTER THE SERVICES PROVIDED AT
ANY TIME WITH OR WITHOUT NOTICE.
ALL SUB-NETWORKS, RESELLERS AND DEDICATED SERVERS OF InnoHosting MUST
ADHERE TO THE MENTIONED HERE POLICIES.
FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE
ACCOUNT DEACTIVATION.
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